Service

Yes, we can service all your Apple Products: Mac, iPhone, iPad, iPod, AirPods, Beats, and more.

In or out of warranty, you can bring your device into PowerMax for our team of experienced and qualified technicians to upgrade, repair or service.

The best way to do this is to make an appointment through Apple Support.

To book an appointment through Apple Support ➡️ click here. Then follow the steps below.

  • Log in with your Apple ID and then choose View your products.
  • Select the device which needs service, then choose your problem description.
  • Choose See your service options, then choose Bring in for repair.
  • On the Schedule a visit page, you will see your nearest service options. You may need to change your Location – click next to Showing options near, if the location listed is not where you are located. Then under Or find by location enter your postcode.
  • If you have difficulty, call AppleCare Phone support on 1300 321 456.

Service Rates

Rates for carry in out-of-warranty repairs, upgrades and callouts.

PowerMax requires an upfront diagnostic fee on all out of warranty devices, including iOS, please see our service rates below. 

You can check your device’s warranty status at Apple’s Check Coverage page.

Effective 1st July 2018

iOS Service Rates

ServiceDescriptionRate
iOS Battery Fitting ServiceFitting battery to iPhone SE or higher (In addition to battery cost)$10
iOS Restore ServiceRestore device to latest iOS version$25
iOS Backup Restore ServiceBackup all available data on device, if possible, and copy back to device, computer or flash drive after restore$55
iOS Data Transfer ServiceBackup all available data on device, if possible, and copy back to different device$55
iOS Diagnosis ServiceDiagnostics testing and inspection of device$55
iOS Device Hardware ServiceFitting supplied parts to iOS device$66
iOS Data Recovery ServiceAttempt to recover data from iOS device, including fitting parts$150

Mac Service Rates

ServiceDescriptionRate
Mac Minimum ServiceReset password and test working, etc$77
Mac Diagnosis ServiceAll computers Out Of Warranty, Hardware diagnosis. Waived if other hardware service is added.$77
Mac Standard Service - Tier 1Install OS, Grease and Oil, Software service$99
Mac Standard Service - Tier 2Extended software service$120
Mac Fitting Service - Hard Drive No DataInstall Hard drive and OS$120
Mac Fitting Service - Hard Drive and Data TransferInstall Hard Drive and OS and migrate user data and applications$160
Mac Fitting Service - Tier 1Install other part, eg. board$120
Mac Fitting Service - Tier 2Install other part, eg. top case or rear housing$160
Mac Data Recovery ServiceIn house Data Recovery attempt (no guarantee), additional to fitting service$150

Priority Service Rate

ServiceDescriptionRate
Priority ServiceAvailable during peak periods of the year and in the case of urgent repairs for an upfront charge. This is in addition to the cost of repair.$120

Technical Report Service Rate

ServiceDescriptionRate
Tech Report ServicePreparation of technical report for insurance, etc$77

Callout Service Rates

ServiceDescriptionRate
Callout ServiceOn site networking or troubleshooting services at customers' premises$120
Travel TimeTravel time to and from customers' premises in conjunction with Callout Service$10 per 10 minutes

One-on-One Service Rates

ServiceDescriptionRate
One-on-one 30Half hour tutorial$50
One-on-one 60Hour tutorial$88
Travel TimeTravel time to and from customers' premises in conjunction with One-on-one Service$10 per 10 minutes

 

Service for Mac

Mac Service and Support

We offer support, repair and upgrades to all Apple Macintosh computers up to 7 years old.

Apple Authorised Service Provider

PowerMax has a fully equipped workshop for repairing Apple computers. Our experienced Apple Certified Macintosh Technicians can perform warranty repairs on most Apple products.

Privacy policy

All staff and technicians working at PowerMax observe our strict privacy policy, which means you can be confident of your data remaining secure.

Sales Support

Talk with our friendly, knowledgable team about your needs, hopes and wishes for your new technology. Stop into the shop or book a time. Just send us an email. We take delight in helping our customers choose the best products. Take advantage of our specialist knowledge and experience!

To boot, we offer our customers a half-price tuition or service (for one hour) with every new Mac. You can use this to have a one-on-one Mac OS X introductory lesson, or a data transfer.

Ongoing Support

Got a quick question you think we can help with? Email us and we’ll get back to you as soon as possible. For more involved things you’d like help with, book in for a one on one lesson/support session. $50 for half an hour, $88 for a full hour of assistance with everything from setting up your email to how to get the most from your new iPod or iPhone.

Repairs

Bring us your unwell Mac, in or out of warranty, and we’ll diagnose it for you and prepare you a quote of the repair cost. As well as access to new parts directly from Apple, we also have an extensive collection of recycled parts.

Please Note: Hardware diagnosis may incur a $77 fee for computers out of warranty.

We pride ourselves on our repair quality and also speed of turn around, so that you have your computer back sooner. All repairs, in or out of warranty, are covered by a 90 day (repeat service) warranty.

Maintenance

We recommend this service for all Macs once every 12 to 18 months. It costs $99 and it can often be completed the same day.

  • Check the health of your hard drive
  • Apply all available Apple software updates
  • Clean the fans and casing of your Mac

iPhone, iPad and iPod

We can exchange faulty iPods and iPads that are covered by AppleCare+. The warranty can be extended to 2 years when the device is purchased with AppleCare+, or when registered by AppleCare Support over the phone or online, email us for prices for your model.

Broken screen and still in warranty? To ask us for a quote on a replacement device email us the serial number, or drop it into our store.

Did you know, you can exchange an out of warranty iPod or iPad (in good condition, but no longer working) for the same model device at approximately 70% of the new cost?

We can also restore the software on an iOS device for $25, or do it your self following these instructions.

On-site technician

We have Apple qualified technicians available to come to your home, business or school. Call or email to book some on-site help. The cost is $120 per hour, plus $10 per 10 mins travel time.