Service Rates

Warranty service

Many hardware repairs can be covered free of charge under your complementary AppleCare warranty during the first year. For devices purchased in Australia, your consumer law rights cannot be excluded and will cover iOS devices for an additional year (24 months total), and Mac devices for an additional two years (36 months total).

Note that software repairs are not covered under warranty and may incur a charge.

Accidental damage can be covered under an AppleCare+ policy, which you can register on your device during the first month after purchase.

You can check your device’s warranty status at Apple’s Check Coverage page.

For information on what is covered by Apple’s warranty, please see their warranty information by clicking here.

Out of warranty service

The below rates apply for carry in out-of-warranty repairs, upgrades and outcalls.

PowerMax requires an upfront diagnostic fee on all out of warranty devices, including iOS, please see our service rates below. 

Effective 1st January 2023

iOS Service Rates

iOS Restore ServiceRestore device to latest iOS version$25
iOS Backup Restore ServiceBackup and Restore User Data$90
iOS External Data Transfer ServiceData Transfer Service to flash drive, hard drive or Mac$90
iOS Data Transfer ServiceBackup all available data on device, if possible, and copy back to different device$60 (Discounted to $30 on new device purchase)
iOS Diagnosis ServiceDiagnostics testing and inspection of device$55
iOS Data Recovery ServiceAttempt to recover data from iOS device, including fitting parts$199, refund $50 if unsuccessful

Mac Service Rates

Mac Minimum ServiceReset password and test working, etc$55
Mac Diagnosis ServiceAll computers Out Of Warranty, Hardware diagnosis. Waived if other hardware service is added.$88
Mac Data Transfer ServiceData transfer to new Mac or to HDD In or out of warranty$150 (Discounted to $50 with new Mac purchase)
Mac Standard Service – Tier 1Install OS, Grease and Oil, Software service$120
Mac Standard Service – Tier 2Extended software service$175
Mac Fitting Service – Hard Drive No DataInstall Hard drive and OS$160
Mac Fitting Service – Hard Drive and Data TransferInstall Hard Drive and OS and migrate user data and applications$200
Mac Fitting Service – Tier 1Install other part, eg. board$135
Mac Fitting Service – Tier 2Install other part, eg. top case or rear housing$200
Mac Data Recovery ServiceIn house Data Recovery attempt (no guarantee), additional to fitting service$199
Mac Data Recovery Service Tier 2In house Data Recovery attempt (no guarantee), additional to fitting service$499

Priority Service Rate

Priority ServiceAvailable during peak periods of the year and in the case of urgent repairs for an upfront charge. This is in addition to the cost of repair.$132

Insurance Report Service Rate

Tech Report ServicePreparation of technical report for insurance, etc$88

Outcall Service Rates

Callout ServiceOn site networking or troubleshooting services at customers’ premises, per hour$120
Travel TimeTravel time to and from customers’ premises in conjunction with Callout Service$10 per 10 minutes

One-on-One Service Rates

One-on-one 15Quarter hour tutorial$35
One-on-one 30Half hour tutorial$60
One-on-one 60Hour tutorial$100
Travel TimeTravel time to and from customers’ premises in conjunction with One-on-one Service$10 per 10 minutes

Data recovery rates

In house data recovery

iOS Data RecoveryIn house data recovery attempt – Includes temporary fitting of part(s) to iOS device $199
($149 if unsuccessful)
Mac Data Recovery ServiceIn house Data Recovery attempt – Tier 1 Mac $199
Mac Data Recovery Service 2In house Data Recovery attempt – Tier 2 Mac$499
Mac Data Recovery Service 3In house Data Recovery attempt – Complex Tier 3 Mac$750

Ontrack data recovery

USB, memory card or flash storageOntrack Data Recovery – Recovery Fee (FLASH based/USB/Memory card)$990
Hard drive or solid state storage driveOntrack Data Recovery – Mac Storage Drive (HDD or SSD <4TB) Deposit$1760
iOS DeviceOntrack Data Recovery – iOS Device Deposit (iphone/iPad)$1260
iOS Device – iPhone13 or newer
Ontrack Data Recovery – iOS Device Evalutaion – iPhone 13 or newer – NON-REFUNDABLE$610
Chain of custody Ontrack Data Recovery – Chain of Custody Fee$275
Cancellation feeOntrack Data Recovery – Cancellation Fee$99