Service for iPhone
iPhone hardware issues that are covered by an Apple warranty are serviced for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered under Apple’s warranty, and in such cases, you may be charged a fee. For information on what is covered by Apple’s warranty, please see their warranty information by clicking here.
In some cases we are able to facilitate an in-store repair, for others the device may need to be sent to the Apple Repair Centre, located in Sydney. This process can take 5-7 business days. Depending on the warranty coverage and the issue with your iPhone, a loan phone may be available in the meantime. For more information on the loan phone program or for availability, please contact us.
Find My iPhone
Before submitting your iPhone, iPad or iPod Touch for service, Find My iPhone and iCloud must be removed from the device before any service can be performed.
Find My iPhone is a security feature which allows you to track your device if it is lost or stolen. When Find My iPhone activated, someone needs your Apple ID and password to erase, reactivate or use your device.
If Find My iPhone is disabled, your device can no longer be located, placed in Lost Mode, or remotely erased using icloud.com/find or the Find My iPhone iOS app.
Apple provides instructions on how to remove your device from Find My iPhone.
Backing Up
It is strongly recommended that you maintain regular backups of your iPhone to iCloud or to a computer running iTunes.
Before submitting your device in for service, please ensure your backups are complete and up to date.
In the event that you are unable to backup your iPhone, we do offer a backup and restore service for $55, assuming that your data is accessible at drop off.
Apple provides instructions on how to back up your iPhone, iPad, and iPod touch.
Damaged Displays
As an Apple Authorised Service Provider, PowerMax Computers are able to facilitate the repair of an Apple device with display damage, to Apple’s iPhone Repair Centre in Sydney. Repairs can take up to 5-7 working days to complete; and the service then is covered under Apple’s Repeat Service Warranty for a further 2 years.
iPhone Display Repair Pricing
| Model | With AppleCare+ | Without AppleCare+ |
| iPhone XS Max, iPhone 11 Pro Max, iPhone 12 Pro Max | $45 | $589 |
| iPhone XS, iPhone X, iPhone 11 Pro, iPhone 12, iPhone 12 Pro | $45 | $489 |
| iPhone 12 mini | $45 | $409 |
| iPhone XR, iPhone 11 | $45 | $419 |
| iPhone 8 Plus, iPhone 7 Plus, iPhone 6s Plus | $45 | $359 |
| iPhone SE2, iPhone 8, iPhone 7, iPhone 6s | $45 | $329 |
| iPhone 6 Plus, iPhone 6s | $45 | $259 |
Out of Warranty iPhone Replacement
Damaged or out of warranty iPhones are still serviceable under Apple’s out of warranty replacement policy. Devices can be exchanged for an identical model of the device for an exchange cost. This service is subject to an inspection by our technicians.
iPhone Out Of Warranty Replacement Pricing
| Model | With AppleCare+ | Without AppleCare+ |
| iPhone XS Max, iPhone 11 Pro Max | $149 | $1179 |
| iPhone 11 Pro | $149 | $1079 |
| iPhone XS, iPhone X | $149 | $1079 |
| iPhone 7 Plus, iPhone 8, iPhone XR, iPhone 11 | $149 | $789 |
| iPhone 8 Plus | $149 | $849 |
| iPhone 7 | $149 | $589 |
| iPhone 6s Plus, iPhone 6 Plus | $149 | $599 |
| iPhone 6s, iPhone 6 | $149 | $549 |
| iPhone SE, iPhone 5s, iPhone 5c, iPhone 5 | $149 | $529 |