Service for iPhone

Many hardware repairs can be covered free of charge under your complementary Apple limited warranty during the first year. For devices purchased in Australia, your consumer law rights cannot be excluded and will cover iOS devices for an additional year (24 months total).

Note that software repairs are not covered under warranty and may incur a charge.

Accidental damage can be covered under an AppleCare+ plan, which you can register on your device during the first month after purchase. You can buy AppleCare+ online here.

You can check your device’s warranty status at Apple’s Check Coverage page.

For information on what is covered by Apple’s warranty, please see their warranty information by clicking here.

Time to repair

In some cases we are able to facilitate an in-store repair, for others the device may need to be sent to the Apple Repair Centre, located in Sydney. This process can take 5-10 business days. Depending on the warranty coverage and the issue with your iPhone, a loan phone may be available in the meantime. For more information on the loan phone program or for availability, please contact us directly.

Find My

Before submitting your iPhone, iPad or iPod Touch for service, Find My must be removed from the device before any service can be performed.

Find My is a security feature which allows you to track your device if it is lost or stolen. When Find My is active, someone needs your Apple ID and password to erase, reactivate or use your device.

If Find My is deactivated, your device can no longer be located, placed in Lost Mode, or remotely erased using or the Find My iOS app.

Apple provides instructions on how to remove your device from Find My.

Backing Up

It is strongly recommended that you maintain regular backups of your iPhone to iCloud or to a computer.

Before submitting your device in for service, please ensure your backups are complete and up to date.

In the event that you are unable to backup your iPhone, we do offer a backup and restore service for $120, assuming that your data is accessible at drop off.

Apple provides instructions on how to back up your iPhone, iPad, and iPod touch.

iOS service rates

Issues that can be resolved via a software fix are not covered under warranty and may incur a charge. Our rates for software fixes and out of warranty hardware repairs are itemised below.

iOS Restore ServiceRestore device to latest iOS version$25
iOS Backup Restore ServiceBackup and Restore User Data$90
iOS External Data Transfer ServiceData Transfer Service to flash drive, hard drive or Mac$90
iOS Data Transfer ServiceBackup all available data on device, if possible, and copy back to different device$60 (Discounted to $30 on new device purchase)
iOS Diagnosis ServiceDiagnostics testing and inspection of device$55
iOS Data Recovery ServiceAttempt to recover data from iOS device, including fitting parts$199, refund $50 if unsuccessful

Battery Replacment

iPhone batteries are designed to last, but all batteries will eventually become exhausted and will no longer hold a full charge. If your iPhone requires a new battery, bring it in to PowerMax for an assessment and replacement, if necessary. See the list below for out of warranty pricing for iPhone batteries.

iPhone 15
iPhone 15 Pro Max$169
iPhone 15 Pro$169
iPhone 15 Plus$169
iPhone 15$169
iPhone 14
iPhone 14 Pro Max$169
iPhone 14 Pro$169
iPhone 14 Plus$169
iPhone 14$169
iPhone 13
iPhone 13 Pro Max$169
iPhone 13 Pro$169
iPhone 13$169
iPhone 13 mini$169
iPhone 12
iPhone 12 Pro Max$169
iPhone 12 Pro$169
iPhone 12$169
iPhone 12 mini$169
iPhone 11
iPhone 11 Pro Max$169
iPhone 11 Pro$169
iPhone 11$169
iPhone X
iPhone XR$169
iPhone XS Max$169
iPhone XS$169
iPhone X$169
iPhone SE
iPhone SE3$119
iPhone SE2$119
iPhone SE$119
iPhone 8
iPhone 8 Plus$119
iPhone 8$119
iPhone 7
iPhone 7 Plus$119
iPhone 7$119

Damaged displays

As an Apple Authorised Service Provider, PowerMax Computers is able to facilitate the repair of an Apple device with display damage. Depending on availability of parts, this may be a same day repair, or the device may need to be sent to Apple’s iPhone Repair Centre in Sydney. Repairs can take up to 5-10 working days to complete; and the replacement display is covered under consumer law repeat service coverage for a further 2 years.

ModelWith AppleCare+Without AppleCare+
iPhone 15
iPhone 15 Pro Max$45$669
iPhone 15 Pro$45$599
iPhone 15 Plus$45$599
iPhone 15$45$519
iPhone 14
iPhone 14 Pro Max$45$669
iPhone 14 Pro$45$599
iPhone 14 Plus$45$599
iPhone 14$45$519
iPhone 13
iPhone 13 Pro Max$45$599
iPhone 13 Pro$45$519
iPhone 13$45$519
iPhone 13 mini$45$439
iPhone 12
iPhone 12 Pro Max$45$599
iPhone 12 Pro$45$519
iPhone 12$45$519
iPhone 12 mini$45$439
iPhone 11
iPhone 11 Pro Max$45$599
iPhone 11 Pro$45$519
iPhone 11$45$379
iPhone X
iPhone XS Max$45$599
iPhone XS$45$519
iPhone XR$45$379
iPhone X$45$519
iPhone SE
iPhone SE (3rd Gen)$45$289
iPhone SE (2nd Gen)$45$289
iPhone SE$45$289
iPhone 8
iPhone 8 Plus$45$349
iPhone 8$45$319
iPhone 7
iPhone 7 Plus$45$349
iPhone 7$45$319

Out of Warranty iPhone Replacement

Damaged or out of warranty iPhones are still serviceable under Apple’s out of warranty replacement policy. Devices can be exchanged for an identical model of the device for an exchange cost. This service is subject to an inspection by our technicians.

ModelWith AppleCare+Without AppleCare+
iPhone 15
iPhone 15 Pro Max$149$1249
iPhone 15 Pro$149$1169
iPhone 15 Plus$149$1079
iPhone 15$149$999
iPhone 14
iPhone 14 Pro Max$149$1249
iPhone 14 Pro$149$1169
iPhone 14 Plus$149$1079
iPhone 14$149$999
iPhone 13
iPhone 13 Pro Max$149$1079
iPhone 13 Pro$149$999
iPhone 13$149$789
iPhone 13 mini$149$619
iPhone 12
iPhone 12 Pro Max$149$1079
iPhone 12 Pro$149$999
iPhone 12$149$789
iPhone 12 mini$149$619
iPhone 11
iPhone 11 Pro Max$149$1079
iPhone 11 Pro$149$999
iPhone 11$149$619
iPhone X
iPhone XS Max$149$1079
iPhone XS$149$999
iPhone XR$149$619
iPhone X$149$999
iPhone SE
iPhone SE (3rd Gen)$149$559
iPhone SE (2nd Gen)$149$519
iPhone SE$149$519
iPhone 8
iPhone 8 Plus$149$619
iPhone 8$149$619
iPhone 7
iPhone 7 Plus$149$619
iPhone 7$149$539