Service

Track Your Repair

Enter the GSX number that was provided to you by PowerMax during your repair to see how it progressing on Apple’s Support site. You will need to enter your Apple ID and password to access this service – please be sure to have these on hand.

Service Rates

Rates for carry in out-of-warranty repairs, upgrades and callouts.

PowerMax now requires an upfront diagnostic fee on all out of warranty devices, including iOS, please see service rates below. Contact us with the serial number of your device for warranty eligibility.

Effective 1st July 2018

iOS Service Rates

ServiceDescriptionRate
iOS Battery Fitting ServiceFitting battery to iPhone SE or higher (In addition to battery cost of $39)$10
iOS Restore ServiceRestore device to latest iOS version$25
iOS Backup Restore ServiceBackup all available data on device, if possible, and copy back to device, computer or flash drive after restore$55
iOS Data Transfer ServiceBackup all available data on device, if possible, and copy back to different device$55
iOS Diagnosis ServiceDiagnostics testing and inspection of device$55
iOS Device Hardware ServiceFitting supplied parts to iOS device$55
iOS Data Recovery ServiceAttempt to recover data from iOS device, including fitting parts$150

MacOS Service Rates

ServiceDescriptionRate
Mac Minimum ServiceReset password and test working, etc$77
Mac Diagnosis ServiceAll computers Out Of Warranty, Hardware diagnosis. Waived if other hardware service is added.$77
Mac Standard Service - Tier 1Install OS, Grease and Oil, Software service$99
Mac Standard Service - Tier 2Extended software service$120
Mac Fitting Service - Hard Drive No DataInstall Hard drive and OS$120
Mac Fitting Service - Hard Drive and Data TransferInstall Hard Drive and OS and migrate user data and applications$160
Mac Fitting Service - Tier 1Install other part, eg. board$120
Mac Fitting Service - Tier 2Install other part, eg. top case or rear housing$160
Mac Data Recovery ServiceIn house Data Recovery attempt (no guarantee), additional to fitting service$150

Priority Service Rate

ServiceDescriptionRate
Priority ServiceAvailable during peak periods of the year and in the case of urgent repairs for an upfront charge. This is in addition to the cost of repair.$120

Technical Report Service Rate

ServiceDescriptionRate
Tech Report ServicePreparation of technical report for insurance, etc$77

Callout Service Rates

ServiceDescriptionRate
Callout ServiceOn site networking or troubleshooting services at customers' premises$120
Travel TimeTravel time to and from customers' premises in conjunction with Callout Service$10 per 10 minutes

One-on-One Service Rates

ServiceDescriptionRate
One-on-one 30Half hour tutorial$50
One-on-one 60Hour tutorial$88
Travel TimeTravel time to and from customers' premises in conjunction with One-on-one Service$10 per 10 minutes

 

Service for Mac

Mac Service and Support

We offer support, repair and upgrades to all Apple Macintosh computers up to 7 years old.

Apple Authorised Service Provider

PowerMax has a fully equipped workshop for repairing Apple computers. Our experienced Apple Certified Macintosh Technicians can perform warranty repairs on most Apple products.

Privacy policy

All staff and technicians working at PowerMax observe our strict privacy policy, which means you can be confident of your data remaining secure.

Sales Support

Talk with our friendly, knowledgable team about your needs, hopes and wishes for your new technology. Stop into the shop or book a time. Just send us an email. We take delight in helping our customers choose the best products. Take advantage of our specialist knowledge and experience!

To boot, we offer our customers a free tuition or service (for one hour) with every new Mac. You can use this to have a one-on-one Mac OS X introductory lesson, or a data transfer.

Ongoing Support

Got a quick question you think we can help with? Email us and we’ll get back to you as soon as possible. For more involved things you’d like help with, book in for a one on one lesson/support session. $50 for half an hour, $88 for a full hour of assistance with everything from setting up your email to how to get the most from your new iPod or iPhone.

Repairs

Bring us your unwell Mac, in or out of warranty, and we’ll diagnose it for you and prepare you a quote of the repair cost. As well as access to new parts directly from Apple, we also have an extensive collection of recycled parts.

Please Note: Hardware diagnosis may incur a $77 fee for computers out of warranty.

We pride ourselves on our repair quality and also speed of turn around, so that you have your computer back sooner. All repairs, in or out of warranty, are covered by a 90 day (repeat service) warranty.

Maintenance

Ask about our Grease and Oil change service for your Mac, where we:

  • Check the health of your hard drive
  • Apply all available Apple software updates
  • Clean the fans and casing of your Mac

We recommend this service for all Macs once every 12 to 18 months. It costs $99 and it can often be completed the same day.

iPhone, iPad and iPod

We can exchange faulty iPods and iPads that are covered by AppleCare+. The warranty can be extended to 2 years when the device is purchased with AppleCare+, or when registered by AppleCare Support over the phone or online, email us for prices for your model.

Broken screen and still in warranty? To ask us for a quote on a replacement device email us the serial number, or drop it into our store.

Did you know, you can exchange an out of warranty iPod or iPad (in good condition, but no longer working) for the same model device at approximately 70% of the new cost?

We can also restore the software on an iOS device for $25, or do it your self following these instructions.

On-site technician

We have Apple qualified technicians available to come to your home, business or school. Call or email to book some on-site help. The cost is $120 per hour, plus $10 per 10 mins travel time.

Service for iPhone

iPhone hardware issues that are covered by an Apple warranty are serviced for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered under Apple’s warranty, and in such cases, you may be charged a fee. For information on what is covered by Apple’s warranty, please see their warranty information by clicking here.
In some cases we are able to facilitate an in-store repair, for others the device may need to be sent to the Apple Repair Centre, located in Sydney. This process can take 5-7 business days. Depending on the warranty coverage and the issue with your iPhone, a loan phone may be available in the meantime. For more information on the loan phone program or for availability, please contact us.

Find My iPhone

Before submitting your iPhone, iPad or iPod Touch for service, Find My iPhone and iCloud must be removed from the device before any service can be preformed.

Find My iPhone is a security feature which allows you to track your device if it is lost or stolen. When Find My iPhone activated, someone needs your Apple ID and password to erase, reactivate or use your device.

If Find My iPhone is disabled, your device can no longer be located, placed in Lost Mode, or remotely erased using icloud.com/find or the Find My iPhone iOS app.

Apple provides instructions on how to remove your device from Find My iPhone.

Backing Up

It is strongly recommended that you maintain regular backups of your iPhone to iCloud or to a computer running iTunes.

Before submitting your device in for service, please ensure your backups are complete and up to date.

In the event that you are unable to backup your iPhone, we do offer a backup and restore service for $55, assuming that your data is accessible at drop off.

Apple provides instructions on how to back up your iPhone, iPad, and iPod touch.

Damaged Displays

As an Apple Authorised Service Provider, PowerMax Computers are able to facilitate the repair of an Apple device with display damage, to Apple’s iPhone Repair Centre in Sydney. Repairs can take up to 5-7 working days to complete and the service is covered under Apple’s Repeat Service Warranty for a further 2 years.

iPhone Display Repair Pricing

ModelPrice
iPhone X$419
iPhone 6S Plus/7 Plus/8 Plus$269
iPhone 6 Plus/6S/7/8$229
iPhone 5/5C/5S/SE/6$209

Out of Warranty iPhone Replacement

Damaged or out of warranty iPhones are still serviceable under Apple’s out of warranty replacement policy. Devices can be exchanged for an identical model of the device for an exchange cost. This service is subject to an inspection by our technicians.

iPhone Out Of Warranty Replacement Pricing

ModelPrice
iPhone X$989
iPhone 8 Plus$709
iPhone 8$609
iPhone 7 Plus$609
iPhone 7$559
iPhone 6S Plus/6 Plus$569
iPhone 6S$519
iPhone 6$549
iPhone 5/5C/5S/SE$499
iPhone 4S$349
iPhone 4$259

AppleCare+

AppleCare+ can be purchased and registered through Powermax Computers at the time of purchase or within the first 60 days of purchase from Apple Support.

 

AppleCare+ for Mac

AppleCare+ for Mac provides up to three (3) years to technical support and additional hardware coverage from Apple, including two (2) incidents of accidental damage. Each incident is subject to service fees of $149 for screen damage or external enclosure damage, or $429 for other damages. AppleCare+ also gives 24/7 support coverage through Apple Support via telephone or online chat.

ModelPrice
MacBook Pro 15-inch$449
MacBook Pro 13-inch$329
MacBook 12-inch/MacBook Air$299
Mac Pro$299
iMac/ iMac Pro$199
Mac Mini$119

 

AppleCare+ for iPhone

AppleCare+ for iPhone provides a total of two (2) years of technical support and additional hardware coverage from Apple, including up to two (2) incidents of accidental damage coverage. Each instance is subject to service fees of $45 for screen damage, or $149 for other damages. AppleCare+ also gives 24/7 support coverage through Apple Support via telephone or online chat.

ModelPrice
iPhone X$299
iPhone 6 Plus/6S Plus/7 Plus/8 Plus$229
iPhone 6/6S/7/8$189
iPhone SE$129
iPod Touch $89

 

AppleCare+ for iPad

AppleCare+ for iPad provides a total of two (2) years of technical support and additional hardware coverage from Apple, including up to two (2) incidents of accidental damage coverage. Each instance is subject to service fees of $65 for damages. AppleCare+ also gives 24/7 support coverage through Apple Support via telephone or online chat.

ModelPrice
iPad Pro $129
iPad & iPad Mini$99

 

AppleCare+ for iPod

AppleCare+ for iPod provides a total of two (2) years of technical support and additional hardware coverage from Apple, including up to two (2) incidents of accidental damage coverage. Each instance is subject to service fees of $45 for damages. AppleCare+ also gives 24/7 support coverage through Apple Support via telephone or online chat.

ModelPrice
iPod Touch$89

 

AppleCare+ for Apple Watch

AppleCare+ for Apple Watch and Apple Watch Nike+ provides a total of two (2) years of technical support and additional hardware coverage from Apple, including up to two (2) incidents of accidental damage coverage. Each instance is subject to service fees of $99 for damages. AppleCare+ also gives 24/7 support coverage through Apple Support via telephone or online chat.

ModelPrice
Apple Watch & Apple Watch Nike+$79

 

Coverage starts from the original date of purchase of your Apple device. AppleCare+ benefits are in addition to your Australian Consumer Law rights.
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