Customers trust us with valuable and sometimes sensitive information.

• We have a policy of always respecting customers’ privacy while working on their Mac, iPhone or iPad.
• We do not gather customer’s Apple ID information or passwords.
• All admin passwords that are gathered are stored securely.
• All credit card information is stored securely and is not accessible in any online system.
• Information that has been copied from a customers device for back up or data transfer will be stored securely and deleted after transfer.
• Technicians do not discuss any information that is not relevant to the repair with other staff.
• No staff member has the right to discuss any customers’ personal information outside of work.
• Technicians only ever access customer data when it is required in order to fulfil the requested service.
• Staff maintain a professional manner in all customer interactions.
• Customers are treated with respect at all times.