Support

Mac Service and Support

We offer support, repair and upgrades to all Apple Macintosh computers up to 10 years old.

Apple Authorised Service Provider

PowerMax has a fully equipped workshop for repairing Apple computers. Our experienced Apple Certified Macintosh Technicians can perform warranty repairs on most Apple products.

Service Rates

Rates for carry in out-of-warranty repairs, upgrades and callouts.

Effective 7th April 2014.

Minimum service fees
Minimum service fee for simple software service eg. iPhone restore $25
iOS device backup and restore data $35
Hardware diagnosis fee (out of warranty)
May be added to any other applicable rates
$66
Preparation of Technican's Report for insurance claims $66
Priority fee (move to the front of the queue in busy periods)
May be added to any other applicable rates
$120
Software Service ‘Grease and Oil Change’
Run utilities and diagnostics, install updates, etc $99
Desktop upgrades and repairs
Fitting hard drive, etc $120
Call out service
Software and network troubleshooting
Per hour on site $120
Plus travel, per 10 minutes $10
Tuition
30 minutes $50
60 minutes $88

AppleCare Warranty

All new Macs come with a one year warranty and 90 days of telephone support from Apple Support on 1300 321 456.

Additionally, Australian Consumer Law ensures you have 24 months of statutory hardware protection.

At any time in the first year after purchase, you can purchase an AppleCare Protection Plan which extends your warranty to three years of hardware repair and three years of phone support (for Mac), or two years of hardware repair and phone support (for iOS devices). We encourage all our customers to consider buying and AppleCare Protection Plan for their Mac, iPad and iPod.

iMac$189
MacBook, MacBook Air, MacBook Pro 13"$279
MacBook Pro 15" & 17"$389
Mac Mini$169
Mac Pro$279
AppleTV$35
Apple Display$109
iPad$89
iPod Classic, touch$65
iPod Nano, Shuffle$45

Send us an email with your Mac or iPod serial number if you'd like to know if it is still covered by Apple's manufacturer's warranty.

AppleCare+

iPhone, iPad and iPod are all eligible for a special AppleCare+ warranty which covers up to two instances of accidental damage in addition to all the regular benefits of AppleCare coverage.

iPhone 6 and earlier$129
iPhone 6s and 6s Plus$189
iPod touch$129
iPad$89

Privacy policy

All staff and technicians working at PowerMax observe our strict privacy policy, which means you can be confident of your data remaining secure.

Sales Support

Talk with our friendly, knowledgable team about your needs, hopes and wishes for your new technology. Stop into the shop or book a time. Just send us an email. We take delight in helping our customers choose the best products. Take advantage of our specialist knowledge and experience!

To boot, we offer our customers a free tuition or service (for one hour) with every new Mac. You can use this to have a one-on-one Mac OS X introductory lesson, or a data transfer.

Ongoing Support

Got a quick question you think we can help with? Email us and we'll get back to you as soon as possible. For more involved things you'd like help with, book in for a one on one lesson/support session. $44 for half an hour, $77 for a full hour of assistance with everything from setting up your email to how to get the most from your new iPod or iPhone.

Repairs

Bring us your unwell Mac, in or out of warranty, and we'll diagnose it for you and prepare you a quote of the repair cost. As well as access to new parts directly from Apple, we also have an extensive collection of recycled parts.

Please Note: Hardware diagnosis may incur a $66 fee for computers out of warranty.

We pride ourselves on our repair quality and also speed of turn around, so that you have your computer back sooner. All repairs, in or out of warranty, are covered by a 90 day (repeat service) warranty.

Maintenance

Ask about our Grease and Oil change service for your Mac, where we:

  • Check the health of your hard drive
  • Apply all available Apple software updates
  • Clean the fans and casing of your Mac

We recommend this service for all Macs once every 12 to 18 months. It costs $99 and it can often be completed the same day.

iPhone, iPad and iPod

We can exchange faulty iPods and iPads that are covered by AppleCare. The warranty can be extended to 2 years by buying the extended warranty anytime in the first year, email us prices for your model.

Broken screen and still in warranty? To ask us for a quote on a replacement device email us the serial number, or drop it into our store.

Did you know, you can exchange an out of warranty iPod or iPad (in good condition, but no longer working) for the same model device at approximately 70% of the new cost?

We can also restore the software on an iOS device for $25, or do it your self following these instructions.

On-site technician

We have Apple qualified technicians available to come to your home, business or school. Call or email to book some on-site help. The cost is $120 per hour, plus $10 per 10 mins travel time.