Service for iPhone

iPhone hardware issues that are covered by an Apple warranty are serviced for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered under Apple’s warranty, and in such cases, you may be charged a fee. For information on what is covered by Apple’s warranty, please see their warranty information by clicking here.
In some cases we are able to facilitate an in-store repair, for others the device may need to be sent to the Apple Repair Centre, located in Sydney. This process can take 4-6 business days. Depending on the warranty coverage and the issue with your iPhone, a loan phone may be available in the meantime. For more information on the loan phone program or for availability, please contact us.

Find My iPhone

Before submitting your iPhone, iPad or iPod Touch for service, Find My iPhone must firstly be disabled.

Find My iPhone is a security feature which allows you to track your device if it is lost or stolen. With Find My iPhone activated, someone needs your Apple ID and password to erase, reactivate or use your device.

With Find My iPhone disabled, your device can no longer be located, placed in Lost Mode, or remotely erased using or the Find My iPhone iOS app.

Apple provides instructions on how to remove your device from Find My iPhone.

Backing Up

It is strongly recommended that you maintain regular backups of your iPhone to iCloud or to a computer running iTunes.

Before submitting your device in for service, please ensure your backups are complete and up to date.

In the event that you are unable to backup your iPhone, we do offer a backup and restore service for $35, assuming that your data is accessible at drop off.

Apple provides instructions on how to back up your iPhone, iPad, and iPod touch.

Damaged Displays

As an Apple Authorised Service Provider, PowerMax Computers are able to facilitate the repair of an Apple device with display damage, to Apple’s iPhone Repair Centre in Sydney. Repairs can take up to 5-7 working days to complete and the service is covered under Apple’s Repeat Service Warranty for a further 2 years.

iPhone Display Repair Pricing

iPhone X$419
iPhone 6S Plus/7 Plus/8 Plus$269
iPhone 6 Plus/6S/7/8$229
iPhone 5/5C/5S/SE/6$209

Out of Warranty iPhone Replacement

Damaged or out of warranty iPhones are still serviceable under Apple’s out of warranty replacement policy. Devices can be exchanged for an identical model of the device for an exchange cost. This service is subject to an inspection by our technicians.

iPhone Out Of Warranty Replacement Pricing

iPhone X$989
iPhone 8 Plus$709
iPhone 8$609
iPhone 7 Plus$609
iPhone 7$559
iPhone 6S Plus/6 Plus$569
iPhone 6S$519
iPhone 6$549
iPhone 5/5C/5S/SE$499
iPhone 4S$349
iPhone 4$259
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